TERMS AND CONDITIONS

We’re Here for You

Payment

We require 50% deposit at time off booking and this is deemed to be acknowledgement of our booking and cancellation policy.

Balance is due on the day of treatment or prior to treatment day.

We prefer direct payment to our financial institution which we will provide banking details. We do accept Visa , M/Card and Amex, with a 2% surcharge. Cash and cheque also accepted.


Cancellation and changes policy

When booking please choose your date/s carefully, as only 1 change is possible after we’ve confirmed your booking. More than one change may incur a fee.

We require 48 hours notice of a cancellation or reduction of booking. Cancellations made within 48 hours may incur a 50% cancellation fee, and within 24 hours will incur full fee.


Minimum Booking (Corporate Massage)

We require a minimum booking rate of 3 hours.


Discounts

Discounts may be applied for multiple advanced bookings. Please contact us to discuss.


Disclaimer

The Mobile Myo ABN 85324861366. Insured for Professional Indemnity and Public and Products Liability and a member of the Myotherapy Association Australia.

Physiotherapists are also insured as above through Physiotherapy Association Australia. 

The information contained  on www.themobilemyo.com website is for general information purposes only.


The Mobile Myo assumes no responsibility for errors or omissions in the contents on the Service.

In no event shall The Mobile Myo be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Mobile Myo reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice.

The Mobile Myo does not warrant that the Service is free of viruses or other harmful components.

The Service offers health, fitness and ergonomic information and is designed for educational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional.

Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on the Service. The use of any information provided on the Service is solely at your own risk.

Online program T & C

      • The Mobile Myo ABN 85324861366 . Insured for Professional Indemnity and Public and Products Liability Insurance and a member of the Myotherapy Association Australia. Insurance is provided by BMS Risk Solutions.

      • By viewing, accessing, using or participating in our online programs you agree to be bound by these terms and conditions and our Privacy Policy located on our website.

      • As with any form of exercise, participation in may involve certain risks to your health and safety. By participating you warrant that you are not suffering from any injury, illness or condition that may prevent you from safely participating.

      • By participating you warrant that you are at least 18 years old or have your parent/guardian’s permission and supervision to participate

      • If you are pregnant or have recently given birth, please seek medical advice before participating. Whether part or all of the online programs, may not be suitable for pregnant or post-natal women.

      • Online programs are conducted at your own risk. It is your responsibility to create a safe and clear environment and only participate if you are fit and able to do so.

      • You agree to comply with all directions and guidelines that are given to you through the online program with respect to proper and safe participation.

      • If you experience any faintness, shortness of breath, pain or dizziness, you must immediately stop all physical activity and seek medical advice before participating again.

      • The Mobile Myo accepts no responsibility for any injuries or damage that may occur to yourself and/or equipment used at home.

      • You, your heirs, assigns or legal representatives fully release The Mobile Myo (and its associated entities, employees and contractors) from any claim, loss, damage or expense of any kind including in relation to personal injury, property damage/loss, or wrongful death, occurring during the online program, whether caused by negligence or otherwise.

      • You agree to indemnify and hold us harmless from all liabilities, claims, and expenses, including legal fees, that arise from your use or misuse of the Website, Facebook page, Instagram or LinkedIn page or your breach of these terms and conditions.

      • All online programs, content, photographs, videos and any other materials on the Website, our Instagram page, Facebook page or LinkedIn page remain the property of The Mobile Myo.

      • You must not reproduce, copy, share, sell, or deal with any of our materials without our express written permission

      • Our instructors do not hold medical qualifications and therefore are not providing medical advice.

      • We may, in our absolute discretion, change these terms and conditions from time to time without notice to you.

Privacy

This privacy policy sets out how The Mobile Myo and its related entities upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy for The Mobile Myo lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can assess the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from The Mobile Myo.


WHAT WE COLLECT

The Mobile Myo may collect the following information:

  • Name

  • Contact information including email address and mobile

  • Date of birth

  • Bank account and/or credit card details

  • Sensitive information*

An individual is not obliged to provide their personal information to The Mobile Myo however, without certain information from an individual it may not be possible for The Mobile Myo to provide its products and/or services to the individual.


*SENSITIVE INFORMATION

For the purposes of this Privacy Policy, sensitive information means the information a client has disclosed us about their physical and mental health and well being.

Sensitive information will only ever be used for providing services to you. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of The Mobile Myo, or any member of the public, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information.

The types of sensitive information generally collected by The Mobile Myo include information relating to:

  • Your health

  • Your medical history

  • Whether you are pregnant

  • Whether you are on any medication

  • Other health related information that is necessary to properly treat you.


 WHAT WE DO WITH THE INFORMATION WE GATHER

The Mobile Myo will only use and disclose your personal information so we can provide you with the services you have requested as well as for the following directly related secondary purposes:

  • To improve our products and services

  • Send promotional emails to you about new products, special offers or other information which we think you may find interesting using the email address that you have provided

  • The Mobile Myo will never sell your information.


MARKETING**

Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services or third parties. At any time you may opt out of receiving this marketing material by contacting us. Your consent to receiving this information will remain current until you notify us otherwise.


SECURITY

We are committed to ensuring that your information is secure. In order to prevent loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to The Mobile Myo via e-mail.

  

QUESTIONS AND COMPLAINTS

We will investigate any complaints received in writing and do our best to resolve them as soon as possible.

If you are not satisfied with the result of your complaint to The Mobile Myo, you can refer your complaint to the:

Office of the Australian Information Commissioner

Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749

TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)

TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)

 


0439 356 195

Member of the Myotherapy Association Australia

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